Highlights : About Katabat Restore
Product Details
Features
Auto Dialer
Callback Scheduling
Contact Management
In-House Collections
Transaction Management
Payment Plans
Compliance Management
Client Management
Automated Notices
Agency Management
Campaign segmentation
Collections management
Workflow configuration
Corrective actions (CAPA)
Lifecycle management
Benefits
Katabat is an integrated cloud-based customer experience management (CXM) platform that is customizable to meet the business needs of enterprises, retail banks, alternative lenders and utilities / telecoms companies.
The first of three core solutions, Katabat Unite covers customer communications with multichannel campaign management, customer servicing, end-to-end (E2E) lifecycle management, digital customer onboarding and two-way SMS messaging provision.
Supports the provision of a centralized online self service portal to give customers on-demand, mobile responsive access to lender servicing activities and integrated live chat, while allowing back-office agents to monitor system interactions.
Katabat Liberate promises to allow traditionally manual operational processes to be converted into standardized workflows for areas such as marketing automation, customer satisfaction surveying and complaint / resolution handling etc.
Katabat Restore's SaaS-based solution for collections and debt management integrates unified / digital collections, hardship, debt placement and recovery accounting.
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