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Katabat

Name: Katabat
Rating: 4.5 (2 reviews)

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Highlights : About Katabat

Process/Workflow Automation

Agency Management

Predictive Analytic

Automated Notices

In-House Collections

Callback Scheduling

About Katabat

Katabat is a cloud-based workflow management solution that enables users to automate manual operational processes into workflows. It covers marketing content workflows and complaint management workflows. It can be useful in various departments such as marketing, customer service, collections, recovery and agency management Katabat for marketing automation enables users to create and define marketing workflows and automated processes with trigger-specific events, such as new customer onboarding, anniversary emails and more. The solution can also be used to gather data to measure customer satisfaction or upselling a product. With Katabat, users can automate and standardize the complaint management process. Users can create automated workflows based on operational procedures, without requiring IT involvement. Customers can initiate complaints via the self-service customer portal, or over email or telephone, and users can create a workflow to routing tasks to the specialists.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Contact Management

Client Management

Process/Workflow Automation

Model Training

Agency Management

Compliance Management

Predictive Analytics

Auto Dialer

NLP

Automated Notices

Transaction management

Callback Scheduling

Predictive Modeling

In-House Collections

Payment Plans

Benefits

Katabat is an integrated cloud-based customer experience management (CXM) platform that is customizable to meet the business needs of enterprises, retail banks, alternative lenders and utilities / telecoms companies.

The first of three core solutions, Katabat Unite covers customer communications with multichannel campaign management, customer servicing, end-to-end (E2E) lifecycle management, digital customer onboarding and two-way SMS messaging provision.

Supports the provision of a centralized online self service portal to give customers on-demand, mobile responsive access to lender servicing activities and integrated live chat, while allowing back-office agents to monitor system interactions.

Katabat Liberate promises to allow traditionally manual operational processes to be converted into standardized workflows for areas such as marketing automation, customer satisfaction surveying and complaint / resolution handling etc.

Katabat Restore's SaaS-based solution for collections and debt management integrates unified / digital collections, hardship, debt placement and recovery accounting.

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