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JivoChat

Name: JivoChat
Rating: 4.5 (2 reviews)

By Jivosite, Inc.

1064 Interested

Highlights : About JivoChat

Call Me Option

GeoTargeting

Knowledge Database

Proactive Invitations

Transfers / Routing

File Sharing

Visitor Tracking

Website Visitor Tracking

Screen Sharing

Third Party Integration

About JivoChat

JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Website Visitor Tracking

Screen Sharing

Third Party Integration

Canned Responses

Geo Targeting

Proactive Chat

Multi Website Support

Chat History

Conversation Notes

Activity Dashboard

Agent-to-agent chat

Agents working time chart

Automatic Notifications

Automatic helper with canned responses

Blacklisting

Chat logs

Chat targeting

Chat transfer

Color-coded chats

Customer service quality ratings

Customizable Branding

Customizable chat widget

Daily performance email

Email chat transcripts

Google Analytics integration

Hotkeys

Benefits

Chat widget is fully customizable

All text on the chat widget is fully customizable and can be translated into 20 languages.

Sneak-peek’ at messages visitors

Users can ‘sneak-peek’ at messages visitors are writing, before they are sent.

Reports and chat log

Reports and chat logs give managers an overview of agent performance and service quality.

Visitor information

Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time.

Automatically provides daily service quality scores

JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement

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