Highlights : About JivoChat
Call Me Option
GeoTargeting
Knowledge Database
Proactive Invitations
Transfers / Routing
File Sharing
Visitor Tracking
Website Visitor Tracking
Screen Sharing
Third Party Integration
Product Details
Features
Website Visitor Tracking
Screen Sharing
Third Party Integration
Canned Responses
Geo Targeting
Proactive Chat
Multi Website Support
Chat History
Conversation Notes
Activity Dashboard
Agent-to-agent chat
Agents working time chart
Automatic Notifications
Automatic helper with canned responses
Blacklisting
Chat logs
Chat targeting
Chat transfer
Color-coded chats
Customer service quality ratings
Customizable Branding
Customizable chat widget
Daily performance email
Email chat transcripts
Google Analytics integration
Hotkeys
Benefits
Chat widget is fully customizable
All text on the chat widget is fully customizable and can be translated into 20 languages.
Sneak-peek’ at messages visitors
Users can ‘sneak-peek’ at messages visitors are writing, before they are sent.
Reports and chat log
Reports and chat logs give managers an overview of agent performance and service quality.
Visitor information
Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time.
Automatically provides daily service quality scores
JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement