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JitBit Helpdesk Ticketing

Name: JitBit Helpdesk Ticketing
Rating: 4.5 (2 reviews)

By JitBit

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Highlights : About JitBit Helpdesk Ticketing

Two-Way Email Integration

Ticketing Management

Customer Support Request Tagging

Asset Management

Knowledge Base

Multilingual Support

About JitBit Helpdesk Ticketing

JitBit Helpdesk Ticketing is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices. JitBit features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.

Specifications

Business Size

Small, Mid-Market, Enterprise

Deployments

Premise, Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Multilingual Support

SSL Encryption

Team Mailbox

Knowledge Base

Asset Management

Customer Support Request Tagging

Ticketing Management

Two-Way Email Integration

Mobile Help Desk

POP3/IMAP/SMTP

Secure Web-Based Interface

File Attachment Support

Canned Responses

Help Desk Automation

Reporting Options

Real-Time Updates

Benefits

Simplified Help Desk Efforts

JitBit HelpDesk is simple and uncluttered, making it easy for agents and end-users to utilize. From managing email tickets to accessing the self-service portal, this software is a breeze to use. JitBit also has a fast and intuitive visual UI that makes administrator pages short and efficient, therefore, faster to navigate. To make further simplify your help desk efforts, the software also supports a single sign-on feature that lets you connect it to your local Windows authentication system, Google accounts, or any other external authentication provider.

Better Customer Service

Optimize the way you handle customer service requests using JitBit’s machine learning-powered automation. This feature enables the application to quickly suggest relevant FAQ articles to agents so that they can accommodate your clients’ needs better. It also allows you to create rule-based chatbots and auto-responders so that you can respond to common scenarios much faster without wasting manpower.

Streamlined Ticket Management

JitBit HelpDesk has a ticket grid view showing the status of all your new and ongoing tickets. The grid can also use filters in order for your business to customize your view of the tickets coming in. You can likewise group and merge tickets, categorize customer tickets, as well as assign tickets to your company’s specific team members. It even allows you to track support tickets and manage contacts by integrating with your company’s email and Active Directory.

Better Performance Tracking

The tool’s reporting tool also makes it easy for you to keep a critical eye on your team performance. Jitbit offers a set of built-in analytical reports that will give your business insights about various issues and a customized report feature that allows you to build your own reports quickly.

Seamless Integrations

Jitbit Helpdesk integrates with dozens of external apps. Be it project management systems, CRM tools, bug-trackers, or other software solutions, this platform can support it to cater to your operational needs. Furthermore, JitBit has a powerful REST API that lets you can connect it to any other business systems you have in place.

More Professional Looking Help Desk

Other than giving you a self-hosted option so you can implement the application on your own servers, JitBit also offers a wide variety of customization options to help you apply your branding to the platform. You can choose to add your logo, change the colors of the interface, as well as supply your own CSS to fully configure the look of the platform.

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