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IVCbox

Name: IVCbox
Rating: 4.5 (2 reviews)

By IVCbox

832 Interested

Highlights : About IVCbox

Co-Browsing

Visitor Targeting

Analytics

Customizable Branding

Automatic Greetings

Live chat system

About IVCbox

IVCBox is a communication platform for businesses which offers live chat, video calling, and file sharing for customer support. The cloud-based chat widget can be added to any website in order to aid businesses in communicating with customers and resolving support queries in real time. IVCBox can be utilized by all types of business including e-commerce, workforce management, professional services, customer service, financial, call centre, education, field services, and more, to aid communication between brands and their consumers. Businesses can utilize IVCBox alongside their website in order to offer customer support through live chat, video conferencing, audio conferencing, document and file sharing, screen sharing, and more. Tools such as customer activity tracking and website analytics also aid users in gaining insight into their customers and businesses. When integrated into a business website via a customized widget, the live chat functionality facilitates communication between clients and sales or support staff. Businesses can adjust the chat widget to suit their website branding, with tools for editing colors and default text, as well as the option of a variety of widget types. Canned messages can be drafted and sent to clients within the chat, based on pre-defined triggers such as accessing a specific page or clicking on a link.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,Russian

Platforms

Product Details

Features

Content syndication

Reporting/analytics

File sharing

Analytics

Transcripts/chat history

Transfers/routing

Instant messaging

Two-way audio & video

Website integration

Live / video conferencing

Video call recording

Engagement analytics

Real time analytics

Customer experience management

Event triggered actions

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