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ITSM 365

Name: ITSM 365
Rating: 4.5 (2 reviews)

By Naumen

What is ITSM 365? What do you need for you client support - ticketing registration will be enough? Let us present you an all-in-one Enterprise solution for your IT service management that will exceed your expectations for Service Desk. First, fully automated Service Desk You register, dispatch and control work on the client’s requests. It’s easy to build a 1st, 2nd, 3rd line support structure in your customer support team. You provide your users with a full service catalogue and clear SLA rules. You manage tasks related to the request and track the time load for each activity. 10 ITIL© processes supported - Incident & service request management - Problem management - Change management - Configuration management database - Service level management & SLA rules - Service catalogue - Knowledge base - IT-staff work load management Performance quality control. Ready-to-use reliable metrics.You control your service performance and the performance of your team. Starting from the first day, you know the quality of the SLAs and customer’s satisfaction. Any report for the internal meeting or for client’s demand is done within 1 minute in any format you need (pdf, xls, csv, html). Interactive customer support. ITSM 365 offers you a full range of tools to interact with your customers on their requests. You manage all communication via e-mail or self-service portal. Your customers do not need to do a full description on a problem but simply insert a screen shot from cash. Once the request is treated, you receive a rated feedback from your users so you can track customer service performance. Free self-service customer portal. Faster results for your customers and lower support costs for you.All the information on customer’s requests, service contracts and SLA is available in one place. You add here a Help section and customers can get the answer themselves. Your customer submit new requests, follow the updates, chat with you and even approve service changes or special support works. Build your own tailor-made Service Desk. ITSM 365 Standard edition gives you a free hand on customization. ITSM 365 configuration platform offers you an extreme flexibility of Corporate level Service Desk but yet affordable.

923 Interested

Highlights : About ITSM 365

Integrated IT asset management system

Custom Dashboards, Reporting, Exporting, Filtering, Sorting

Customizable fields, status, priorities and workflows

Incident mgmt, problem mgmt, change mgmt & CMDB

Multizones business hours for accurate performance tracking

Automatic escalation rules ensures nothing slips through

About ITSM 365

What is ITSM 365? What do you need for you client support - ticketing registration will be enough? Let us present you an all-in-one Enterprise solution for your IT service management that will exceed your expectations for Service Desk. First, fully automated Service Desk You register, dispatch and control work on the client’s requests. It’s easy to build a 1st, 2nd, 3rd line support structure in your customer support team. You provide your users with a full service catalogue and clear SLA rules. You manage tasks related to the request and track the time load for each activity. 10 ITIL© processes supported - Incident & service request management - Problem management - Change management - Configuration management database - Service level management & SLA rules - Service catalogue - Knowledge base - IT-staff work load management Performance quality control. Ready-to-use reliable metrics.You control your service performance and the performance of your team. Starting from the first day, you know the quality of the SLAs and customer’s satisfaction. Any report for the internal meeting or for client’s demand is done within 1 minute in any format you need (pdf, xls, csv, html). Interactive customer support. ITSM 365 offers you a full range of tools to interact with your customers on their requests. You manage all communication via e-mail or self-service portal. Your customers do not need to do a full description on a problem but simply insert a screen shot from cash. Once the request is treated, you receive a rated feedback from your users so you can track customer service performance. Free self-service customer portal. Faster results for your customers and lower support costs for you.All the information on customer’s requests, service contracts and SLA is available in one place. You add here a Help section and customers can get the answer themselves. Your customer submit new requests, follow the updates, chat with you and even approve service changes or special support works. Build your own tailor-made Service Desk. ITSM 365 Standard edition gives you a free hand on customization. ITSM 365 configuration platform offers you an extreme flexibility of Corporate level Service Desk but yet affordable.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Easy to use web-based help desk

Built-in Performance Tracking

Multi-channel support: email, web, phone

Automatic escalation rules ensures nothing slips through

Free self-service portal for end users

Collaboration with users and IT team members

Incident mgmt, problem mgmt, change mgmt & CMDB

Multizones business hours for accurate performance tracking

ITIL ready

Advanced Search

Service Level Agreements

Bulk Updating

Integrated IT asset management system

Custom Dashboards, Reporting, Exporting, Filtering, Sorting

Customizable fields, status, priorities and workflows

REST API, integrates with your apps and backend systems

Benefits

Real cloud

You spend your time with your customers and we spend our time with your ITSM 365 Service Desk. You scale you support activity with confidence as we guarantee all maintenance, security and privacy.

Plug and Play

Preset Service Desk for a quick start. All the processes are configured. We help to import your entry data on customers, CMDB and you go live in 3 days.

ITIL-ready

10 best qualified IT service management processes implemented in one solution. All you need for a full automation of your client support and yet affordable.

Extremely customizable

A unique offer on the market – embedded Enterprise-class configuration platform. You don’t need to adapt your business to the Service Desk. You create a Service Desk that adapts to your current business and your future needs.

Developer rich API

A flexible platform that plays nice with others. You integrate ITSM 365 with MS Active Directory, CRM & billing system, Internet portals, and any external database.

All features – one price

Access to all ITSM 365 modules, no extra charges. Affordable pricing model, no additional cost for end-user logins or managed assets.

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