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ITRP

Name: ITRP
Rating: 4.5 (2 reviews)

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Highlights : About ITRP

Free Self Service for end-users

Request, change and task templates

Request grouping for major incidents

Automated problem identification

Change workflow automation

Service Catalog

About ITRP

ITRP is a cloud-based IT help desk solution designed for midsize and large businesses. It offers service desk, problem management, change management and audit management within a suite. ITRP features incident management, allowing users to locate and report incidents whenever they occur. In case of a major incident, the solution groups all requests related to an incident so that they can be addressed by the assigned team in one go.

Specifications

Business Size

Mid-Market, Enterprise

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Service Catalog

Tracking of customer, internal and outsourcer's SLAs

Full text search across all record types

Time spent tracking

API access

Change workflow automation

Automated problem identification

Request grouping for major incidents

Request, change and task templates

Free Self Service for end-users

Benefits

2 x faster

Instant access to information makes all the difference. Customers will be served faster by your service desk. The performance of your entire support organization will go up. ITRP is built for speed. Try it, you’ll immediately notice the difference.

50% less administration

Self Service allows your customers to register and track their requests. Request grouping let’s you handle major incidents 10 times faster.

Eliminate training costs

ITRP is so intuitive that most users are productive within minutes using the Quick Start Guide. No more expensive training development or classroom training. An online training module is available for each role to help users discover the more the advanced features of ITRP.

Eliminate implementation costs

Start your 30-day trial now and invite your colleagues into ITRP. Your service desk will be registering requests within 1 hour.

Increase ITSM continuity

When your organization’s data center is struck by a disaster, getting the ITSM service up and running again may not be a priority.

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