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iTouchVision Case Management

Name: iTouchVision Case Management
Rating: 4.5 (2 reviews)

By iTouchVision

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Highlights : About iTouchVision Case Management

Create your own forms with user defined fields.

Allow Employees to raise service request online.

Full case lifecycle end-to-end process management.

Cloud based platform with secure access via SSL.

Fully Configurable, easy to use, clear and precise.

Dashboard reporting to allow a management summarized view.

About iTouchVision Case Management

Our Case management platform reduces a paper-driven approach, converts manual tasks into automated processes and allows clear visibility for management. Notes and Correspondence need to be linked to each case so that they can be easily found, and custom key information that needs to be accessible to case workers when they are away from their office or desk is simply presented. It must be easy for case workers to access and share increasing amounts of data whilst following formal data protection procedures. Our case management platform, enables case workers to systematically manage a case from creation to closure. Case information is held on a centralised private cloud so that all relevant correspondence, emails, case notes, assessments and contacts can be linked to a case.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

Arabic,Chinese,Czech,Danish,Dutch,English,French,German,Hungarian,Indonesian,Irish,Italian,Japanese,Korean,Norwegian,Polish,Portuguese,Russian,Spanish,Swedish,Taiwanese,Thai,Turkish,Ukrainian

Platforms

Product Details

Features

Dashboard reporting to allow a management summarized view.

Allow Employees to raise service request online.

Full case lifecycle end-to-end process management.

Full Roles based access control.

Cloud based platform with secure access via SSL.

Campaign Monitor’s drag-and-drop email builder offers a range of professionally-designed templates that you can use to create your own branded and unique emails that will look wonderful on any device.

Dashboard reporting to allow a management summarized view.

Automated workflow & rules.

Fully Configurable, easy to use, clear and precise.

Multi-channel Access.

Integrated with all back office systems.

Reporting suite.

Benefits

All case related information at your fingertips

All documents are stored in the central database; that’s emails, letters, acknowledgements, meeting agendas, forms, or any other kind of document. View all the documents related to a case based on a certain standard; all the documents associated with a particular contact; or all the documents owned by one person or typed by another.

Email integration.

This means that you can save emails and attachments to an appropriate case file at the touch of a button, helping you to stay on top of your inbox and ensuring that the case information is also complete. The majority of work for most teams comes in via email, so it’s very important to keep track of these.

Reduce time spent on document creation and management

With the use of customised form templates and workflows, cases are created, stored and managed in real-time. You can also associate different parties to the case and link contact details.

Automation to free staff from background tasks

Three different levels of workflow provide the opportunity for work to be heavily controlled or largely free-flowing. A number of standard workflows already exist. Our customers typically gain between 40 and 80%

Keep on top of key dates and events

With each task having a due date, completed and scheduled date you will be able to know exactly when a task is meant to happen and when it actually happened.

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