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iTouchVision

Name: iTouchVision
Rating: 4.5 (2 reviews)

By iTouchVision

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Highlights : About iTouchVision

Capture a customer’s contact information

Capture interactions between your agent and customer

End-to-end customer management

Full access to the knowledge management

Send emails and texts to customer directly

About iTouchVision

We extend you existing call center capability by offering an over flow capability, an out of hours service, or a dedicated call centre. Your current staff can use the same software allowing both the internal team and our out sourced team to dove tail the processes. Through superior service and by reducing your total cost of running a contact centre we office the ultimate service. Being at the forefront of your industry depends on your ability to operate swiftly and efficiently. Reducing cost of ownership and focusing on your core services are critical to maintaining service transformation improvements. Through business process outsourcing (BPO) you can leverage iTouch Vision’s expertise to integrate new or augment existing services seamlessly into your organisation. iTouch Vision offers a comprehensive portfolio of BPO services supported by best practices in technology, human resources, and operational management—all designed to function cohesively and streamline your operations. Our end-to-end solutions serve a range of vertical markets including hardware and software, consumer services, media and entertainment, financial services, telecommunications, retail, central and local government.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish,Czech,French,Russian,Ukrainian,Turkish,Danish,Chinese,Dutch,Arabic,Hungarian,Indonesian

Platforms

Product Details

Features

Capture a customer’s contact information

Capture interactions between your agent and customer

Customer reference Number

During an interaction, your agent can create several service requests

End-to-end customer management

Raise service requests while on the phone with your customer

Full access to the knowledge management

Recorded interactions with the customers

Send emails and texts to customer directly

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