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IT Incident Software

Name: IT Incident Software
Rating: 4.5 (2 reviews)

By Dude Solutions, Inc

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Highlights : About IT Incident Software

Mobile device management

IT asset tracking

Tracks staff labor costs and work completion

Create & assign recurring tasks

Automate workflows

Interactive dashboard for reporting

About IT Incident Software

IT Incident Software is a cloud-based help desk management solution designed primarily for small and midsize businesses. It helps businesses automate ticketing workflow, track IT assets and manage inventory. IT Incident Software allows business administrators to assign and escalate incident requests to agents, track workflow and send real-time notifications to clients for efficient follow-up. It helps with tracking labor costs and service completion time. In doing so, it helps manage request inflow and operation planning.

Specifications

Business Size

Small, Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Interactive dashboard for reporting

Automatically email scheduling reports

Self-help knowledge database

Notifies technicians of new incidents via email

Reports costs by category

Asset inventory management

Incident management module

Service history tracking

IT help desk management solution

Customizable, detailed reports and graphs

Generates time-based request reminders

Automate communications and feedback

Automatically routes and assigns incidents

Computerized maintenance management system (CMMS)

Mobile device management

Benefits

TechnologyEssentials - an IT asset management suite - acts as a centralized repository for all IT assets of an enterprise.

The IT incident software module of the solution enables enterprises to streamline the entire help desk process, right from the time a support request is placed till its resolution.

The product automates help desk workflow by automatically routing and assigning a service request to the right staff member.

IT incident software also allows users to place their service requests online through a request submission portal, and receive email updates on the status of their requests.

The product offers a self-help knowledgebase and troubleshooting questionnaires that enable users to solve most of their issues, eventually reducing the total incident requests.

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