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iSupport

Name: iSupport
Rating: 4.5 (2 reviews)

By iSupport Software

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Highlights : About iSupport

Service Level Agreement (SLA) Management

Real-time Chat

Multi-Channel Communication

Interaction Tracking

Email Integration

Customizable Branding

About iSupport

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite. iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.

Specifications

Business Size

Small, Mid-Market

Customization

Yes

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Customizable Branding

Alerts / Escalation

Email Integration

Interaction Tracking

Multi-Channel Communication

Real-time Chat

Service Level Agreement (SLA) Management

Automated Routing

Document Storage

IT Asset Management

Knowledge Base Management

Network Monitoring

Self Service Portal

Ticket Management

Appointment Management

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