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Intradiem

Name: Intradiem
Rating: 4.5 (2 reviews)

By Intradiem

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Highlights : About Intradiem

Attended Automation

Business Process Automation

Integration into Third Party Applications

Unattended Automation

Performance Management

Variable Workforce

About Intradiem

Intradiem is a cloud-based workforce automation solution designed to help businesses streamline operations related to agent engagement and customer service experience. The platform comes with an automated training module, which lets organizations create real-time training plans and allows employees to manage schedules via a mobile application. Intradiem includes a time handling module, which assists managers with improving productivity and call handling time across customer interactions, call holds, and post-call feedback. The solution offers a host of features such as targeted training, real-time reminders, contact centre management, performance-based training, achievement recognition, one-on-one coaching, and more. The built-in queue monitoring system allows administrators to assign executives and resources according to call volume and monitor agent performance. Intradiem assists enterprises with gaining insight into processes, average call handling time, adherence, compliance, and agent performance via analytics, graphs, and charts. Plus, it supports integration with various third-party systems such as automatic call distributors (ACD), workforce management (WFM), customer relationship management (CRM), and more.

Specifications

24/7 Support

Yes

Business Size

Small

Customization

Yes

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Attended Automation

Business Process Automation

Integration into Third Party Applications

Unattended Automation

Performance Management

Skills Tracking

Variable Workforce

Talent Management

Time & Attendance

Activity Monitoring

Idle Time Monitoring

Productivity Analysis

Alerts/Notifications

Time Tracking

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