Highlights : About Intouch Insight
Product Details
Features
Task & risk ownership
Build dynamic mobile forms
Create and edit checklists
Identify & fix issues
Real-time automated insights
Find trends and opportunities
Import from Excel
Customizable fields
Yes/no, numbers, text, dates
Multiple choice, multi-select, calculation fields
Library of free industry forms & checklists
Define scoring, weights, notifications, schedules and more
Conversation-style history
Attach photos to issues
Assign action to specific users and set due dates
Mark actioned issues as resolved
CX Action Campaign plans - track and manage execution
Filter insights by date, checklist, group, or location
Advanced customizations for specific audit processes
Groups and permissions
Benefits
LiaCX Customer Experience Management Platform
All listening feedback sources and systems data in a single CEM platform
Identify stages of delight and despair in the customer journey with visual dashboards
Understand sentiment with advanced text analytics for deeper, AI-based insight
Close the loop with customers and employees
Watch the direct impact of CX initiatives on KPIs
Predict and plan for customer wants and emerging issues
Tailor insights and action plans for all roles in the organization
Create and share customizable dashboards with users across the organization
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