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Intelligent Visibility

Name: Intelligent Visibility
Rating: 4.5 (2 reviews)

By Intelligent Visibility

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Highlights : About Intelligent Visibility

Unattended Call Management

Scheduled / Automated Reports

Outbound Reporting

Caller Identification

Customizable Dashboard

By-Extension Reporting

About Intelligent Visibility

Call Record Analyzer is a cloud-based platform designed to help small to large organizations create custom reports for a unified communications environment. Key features include pattern recognition, device utilization, custom data formatting, call data management, and alert notifications. The application allows supervisors to track device usage and monitor the activities of employees on calls. Using its video/voice troubleshooting feature, managers can acquire insights regarding dropped and disconnected calls. Plus, its dashboard helps users visualize dialed numbers, identify top callers, and monitor network performance through graphs and charts. Call Record Analyzer lets team members add custom caller ID labels, enabling them to identify internal and external calls. Administrators can use the solution to provide role-based access to employees, manage passwords, and control data views by department. It also helps customer service agents extract information about unknown callers by conducting searches based on multiple criteria, such as date range, optional departments, phone numbers, and more.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Ad Hoc Reports

By-Extension Reporting

Call Duration

Call Volume

Caller Identification

Customizable Dashboard

Drag & Drop

Inbound Reporting

Outbound Reporting

Report Export

Scheduled / Automated Reports

Unattended Call Management

Who Answered Log

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