Predictive Dialer by Innitel is a cloud-based call processing solution that caters to call centers of varying sizes. The solution integrates with lead generation tools such as landing pages, CRM applications, affiliate sites and contact lists. The solution provides a built-in soft dialer, eliminating purchase from a third-party supplier. The real-time dashboard of this solution allows managers to check on the number of agents on call, duration of calls, number of calls converted successfully and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides call centers with their performance information. It allows users to upload lists of contacts into the system, which then can be verified and sorted based on the time zone and country code.
Predictive Dialer by Innitel is a cloud-based call processing solution that caters to call centers of varying sizes. The solution integrates with lead generation tools such as landing pages, CRM applications, affiliate sites and contact lists. The solution provides a built-in soft dialer, eliminating purchase from a third-party supplier. The real-time dashboard of this solution allows managers to check on the number of agents on call, duration of calls, number of calls converted successfully and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides call centers with their performance information. It allows users to upload lists of contacts into the system, which then can be verified and sorted based on the time zone and country code.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
CRM integration
SMS
Lead Management
Contact Management
IVR and Dial Groups
Call Routing
API Integration
Call Recording
Voicemails
Caller ID
Auto-Dialer
Call Center Management
Call Monitoring
IVR / Voice Recognition
Outbound Reporting
Voice & Data Integration
Call Queuing
Analytical Reports
Outgoing Call Tracking
Email Notifications
Call Control
Personalized Greetings
IVR System
Desktop Notifications
Data import and Synchronization
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