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InMoment

Name: InMoment
Rating: 4.5 (2 reviews)

By InMoment, Inc

917 Interested

Highlights : About InMoment

Video, Voice, Text & Active Listening

Knowledge Management

Sentiment Analysis

Multi-Channel Collection

Trend Analysis

About InMoment

InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities. InMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential. InMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritization tools. Additional features include case management, configurable dashboard and reporting.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Video, Voice, Text & Active Listening

Fast Video Transcription

Auto-route Reporting

Case Management

Automated Real-time Alerts

Location-specific Recommendations

Full Web Feedback Integration

Role-based Reporting

Customizable Dashboards

Text Analytics

Personalized Coaching Opportunities

Benefits

Experience Hub

gathers information from various InMoment services and other sources to help a company manage and act on customer experience data.

Voice of the Customer (VoC)

tools that give feedback and alerts to employees based on incoming customer data, enabling personnel from across your organization to listen to, understand and share customer experience stories.

Analytics Overlay

analytics on existing VoC data permit the extraction of more actionable intelligence from unstructured data.

Closed Loop

equips frontline employees the ability to resolve individual customer concerns by quickly identifying root causes of issues.

Professional Services

supplement technology solutions with professional services from InMoment’s in-house specialist team.

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