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Infor Customer Experience Suite Software

Name: Infor Customer Experience Suite Software
Rating: 4.5 (2 reviews)

By Infor

1206 Interested

Highlights : About Infor Customer Experience Suite Software

Localized and targeted content

Reports and analytics

Personalized communications

Multi-channel communication

Social media monitoring

Integrated financial solution

About Infor Customer Experience Suite Software

Infor Customer Experience suite offers a wide array of solutions that cater to midsize businesses across various industry verticals and provides tools and functionalities which help them to manage their marketing efforts. Within the marketing automation module, users can manage leads, create email campaigns and measure both online and offline marketing campaigns. Infor’s Marketing Resource Management is designed to manage both human and material marketing resources. Users can measure the contribution of users' actions and use this information to plan their overall marketing strategy. Additional features include a shared calendar, digital asset management, content review and approval tools, budget information, analytics and workflow management. Infor Customer Experience Suite can either be hosted in the cloud or deployed on-premise. It supports integration with platforms such as Microsoft Exchange, Lotus Notes and Outlook. Support is offered via phone and online live chat.

Specifications

Business Size

Enterprise

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Localized and targeted content

Reports and analytics

Personalized communications

Multi-channel communication

Social media monitoring

Integrated financial solution

Cross-selling tools

HR management integration

Distributor contact management

Multi-industry solutions

Order automantion

Mobile device compatible

Targeted marketing campaigns

Lead management

Salesforce Integration

Customer Experience Management (CXM) hub

Native Force.com solution

Marketing resource management,

Infor ERP integration

Epiphany Interaction Advisor

Benefits

Epiphany Interaction Advisor

A decisioning solution to better solve customer interaction challenges, specialized by industry.

Customer Interaction Hub

Store and view all customer interactions in a single glance. Analyze customer interactions and see suggested actions. Specifically designed for the financial services and telecommunication industries.

Inforce

Infor´s native Salesforce app that lets you connect your Infor ERP system with your Salesforce lead management tools.

Industry-specific Solutions

Including Infor Hospitality, Infor High Tech & Electronics, and Infor Manufacturing.

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