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inContact Call Center Software

Name: inContact Call Center Software
Rating: 4.5 (2 reviews)

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Highlights : About inContact Call Center Software

Automatic Customer Routing

Multiple Interaction Channels

Voice Response

Workforce-Intelligent Contact Center

Workforce Management

About inContact Call Center Software

inContact is a SaaS-based call center software that helps businesses to maximizes the quality of leads and minimizes the cost of client interaction. The solution comprises of many features required to process inbound support requests and helps businesses to connect with their customers via multiple channels such as inbound/outbound voice, email, voicemail, chat, social media and more. inContact offers various call routing features, like IVR, CTI and ACD, and workforce optimization capabilities such as e-learning, hiring and WFM. The blended predictive dialer tool offer call blending, message lay-down dialing, call suppression and auto dialer for blended call centers. The solution seamlessly integrates with popular CRM applications like Salesforce and Oracle Service Cloud.

Specifications

Business Size

Small, Enterprise

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Workforce Management

Customer Satisfaction Surveys

Omnichannel

UCaaS Integrations

REST APIs

Reporting

Voice as a Service

Developer Ecosystem

CRM Integrations

Performance Management

Quality Management

Chatbots

Agent Interface

Multiple Interaction Channels

Automatic Customer Routing

Benefits

Omnichannel Routing

Regardless of the source channel, NICE inContact can route customers to the right agents. This lets your agents provide them with accurate and speedy assistance for their queries and issues as well as personalized service that takes into consideration their profiles. This results in greater client satisfaction since they have their questions answered and their issues resolved in a timely manner.

Actionable Insights

NICE inContact empowers you to transform and optimize your processes continually with its analytics. It draws data from customer-agent exchanges and employee performances. With the results it provides, you can create a data-driven culture wherein decision-makers make intelligent and informed choices.

Empowered Employees

The way towards client satisfaction and company growth is through your employees. To that end, NICE inContact helps empower your workforce with tools that promote task ownership and accountability. This way, they can improve their skills and knowledge and apply those to their tasks.

Automation and AI

The efficiency with NICE inContact is driven by automated tasks and AI-powered features. It lets you focus on critical tasks because it completes mundane and redundant tasks for you. Apart from that, it accelerates customer service to ensure that your audience is taken care of.

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