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Inbenta

Name: Inbenta
Rating: 4.5 (2 reviews)

By Inbenta

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Highlights : About Inbenta

Automatic Classification

Discovery Tools

Reporting

Integration

About Inbenta

Inbenta Knowledge Management is an AI-powered knowledge management application that enables self-service. It can aid your service representatives in increasing customer happiness brought about by timely responses due to the solution’s capability to provide search results by processing natural language queries. Inbenta Knowledge Management can assist your organization in being agile when it comes to decision-making. Because everyone has access to structured information, employees and key individuals can make choices in driving the company’s growth based on accurate data. Additionally, Inbenta Knowledge Management makes your help center agents more efficient. As they can swiftly find the resolutions to customers’ issues, they can rapidly reduce the number of tickets they need to close.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automatic Classification

Semantic Clustering

Discovery Tools

Knowledge Center Search

Data Versioning

Workflows & Structure Management

Reporting

Integration

Benefits

NLP Technology

Inbenta Knowledge Management is backed by natural language processing technology for information to be correctly tagged, classified, and group. This minimizes the effort you need to put on organizing data so you can focus on critical projects. More than that, this technology automates the retrieval of answers to accelerate the response time of service representatives to customers and end-users.

Intuitive Tools

Inbenta Knowledge Management has intuitive content creation tools that allow your knowledge management team to write articles as soon as the solution has been set up. They can quickly populate the help center as they can import content in HTML or text formats and organize information using the system’s configurable category trees.

Access Limitations

To ensure that only those with proper authorizations can access sensitive data in the knowledge base, you can create different user roles or profiles with Inbenta Knowledge Management. This lets you reinforce access levels to protect confidential information.

Performance Measurement

With Inbenta Knowledge Management, you can measure the performance of your help articles and FAQ pages. When you use the solution’s analytical tools, you can know how you can refine the contents of your knowledge base for it to become more robust in helping end-users.

Reduced Calls & Tickets

When customers and end-users alike are empowered to find the solutions they need by themselves, your call center and ticket agents can resolve more pressing problems. Inbenta Knowledge Management lets you do this as you can consolidate knowledge in the platform, organize it, and make pertinent information accessible to those who need them.

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