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IFS Field Service Management

Name: IFS Field Service Management
Rating: 4.5 (2 reviews)

By IFS

914 Interested

Highlights : About IFS Field Service Management

Forecasting

Inventory Tracking

Task Scheduling

Invoicing

Billing

Fleet Management

Dispatch Management

Quotes

Estimates

History of services

About IFS Field Service Management

IFS Field Service Management by IFS World Operations is a solution, which helps manufacturers and distributors manage job status, assets, and technician activities across remote locations. The AI-based omni-channel tool lets users automate processes related to scheduling and planning tasks based on service-level agreements, business goals, and customer contracts.Key features of IFS Field Service Management include dispatching, time clock, routing, file storage, accounting integration, and GPS tracking. Its contact center allows enterprises to manage core customer service operations such as parts ordering, request handling, and technical support, ensuring client engagement. Manufacturers can also store customer information including contact details and service history in a unified database for future reference. The tool helps users send alerts to notify engineers and teams in the field about tasks assigned, providing mobile access across remote locations. IFS Field Service Management can either be deployed on-premise or hosted in the cloud. It comes with tools to address all aspects of the service supply chain, including forward and reverse logistics. The solution enables distributors to handle long duration and complex service delivery, facilitating project management.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Reduced cost, risk, and complexity with personalized advice and optimized performance improvements.

Global support through a worldwide organization and access to expertise for your critical issues 24x7.

Maximized return on investment with rapid resolution of critical problems and proactive issue avoidance.

Local support through responsive services by people who know your business and your local conditions.

Optimized uptime with ongoing information about patches and workarounds available for your installation.

Full control through the whole lifecycle with in-depth analysis when you plan to modify your system.

Efficient handling of corrections or customizations with structured information about your environment.

Satisfied end users who can report, track, and manage issues 24x7 or access the information database.

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