Ideta

About Ideta

Ideta is a cloud-based conversational artificial intelligence (AI) platform that helps enterprises build AI chatbots, on order to enhance user engagement with the brand. It lets developers create multiple test scenarios or conversations to preview bot performance before deployment. Organizations can utilize Ideta’s natural language processing (NPL) functionality to extract data from written text/speech and identify the intent of customer queries. Managers can store client interactions and messages in a centralized database for future reference. Plus, it allows businesses to manage user authentication via single sign-on (SSO) capabilities, minimizing unauthorized data breaches. Ideta facilitates integration with various third-party applications such as Slack, Twilio, Facebook Messenger, Zendesk Sunshine, and more. Chatbots can fetch uploaded scripts or canned responses from the system to aid with quick resolution of clients’ queries. It allows users to measure business performance via actionable analytics and process digital payments through integration with Stripe.