Home > Softwares > Operation and Service Software > Online Help Desk Software > IBM SmartCloud Control Desk

IBM SmartCloud Control Desk

Name: IBM SmartCloud Control Desk
Rating: 4.5 (2 reviews)

By

942 Interested

Highlights : About IBM SmartCloud Control Desk

Asset Management

Document Management

Email Integration

Live chat system

Customer DataBase

Inventory Management

About IBM SmartCloud Control Desk

IBM SmartCloud Control Desk is a unified IT service and asset management solution that manages business processes for both physical and digital assets. It is an ITIL-compliant solution that integrates with development and social media tools. This solution offers service request management through a single Web interface for handling service requests. It also provides change, release and configuration management features to ensure service integrity and reduce risk.

Specifications

Business Size

Small, Mid-Market, Enterprise, Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Inventory Management

Surveys & Feedback

Contract Management

Ticket Management

Service Level Management

Saas helpdesk software

Service Level Agreement (SLA) Management

Help Desk Management

Incident Management

Knowledge Base

Alerts/Escalation

Service Desk (ITIL ITSM)

Issue Tracking

Service Catalog Management

Live chat system

Email Integration

Customer DataBase

Document Management

Inventory Management

Asset Management

Recommended Product

HeyBubble

Features: Transfers/Routing Live chat support

MetaCaseDesk

Features: Alerts / Escalation Customizable Branding

Requuest

Features: Solution templates & tags Client self-service portal

SAP Cloud for Service

Features: Multichannel service ticket management Social media platforms

NotoWare

Features: Business Rules Management Process Change Tracking

xAssets IT Asset Management

Features: Budgeting Data Import

Related Product

Eloquent WebSuite

Features: Audio Content Document Indexing

Evayadesk

Features: Alerts / Escalation Email Integration