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IBM Customer Experience

Name: IBM Customer Experience
Rating: 4.5 (2 reviews)

By IBM

924 Interested

Highlights : About IBM Customer Experience

Social and mobile technology integration

Customer experience management software tools

Content-rich media and documents

Create microsites, portals and mashups

Analyze social trends and user activities

A/B testing

About IBM Customer Experience

IBM Customer Experience is a customer experience management software that enables users to deliver more engaging and personalized digital experiences on their websites through content and analytics, as well as social and mobile technologies. The solution aims to help users anticipate customer needs and build brand loyalty, reach more customers, and respond to individual expectations. With IBM Customer Experience, users can develop and manage dynamic content and rich media documents through multiple channels, including additional microsites, portals and mashups. Companies can create targeted campaigns by adapting strategies and personalizing content based on user actions and preferences including identity, clicks, browser, social networks, device, location, or time of day. Companies can interact with and between users using the online communities feature to help improve customer services and resolve problems more effectively. User profiles, blogs, forums, ratings and instant messaging are few of the available options offered by IBM Customer Experience for enhanced customer support.

Specifications

Business Size

Enterprise

Customization

Yes

Deployments

Cloud

Language Support

Chinese,French,German,Italian,Japanese,Korean,Portuguese,Russian,Spanish

Platforms

Product Details

Features

Cloud applications

Multiple channels

Social and mobile technology integration

Customer experience management software tools

Content-rich media and documents

User actions and preferences

Create microsites, portals and mashups

Personalization

User identity data and preferences

Mobile integration

Social media integration

Applications integration

Web services integration

Widgets and portlets

Analyze social trends and user activities

Benefits

With IBM Customer Experience content libraries, users can post and share documents, images and presentations, as well as organize website content.

Users can take advantage of secure and optimized access to corporate assets and information on-the-go thanks to the platform’s mobile integration.

With IBM Customer Experience, users can enjoy a high-level of security with single sign-on (SSO) in combination with authentication and authorization.

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