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IBM Case Manager

Name: IBM Case Manager
Rating: 4.5 (2 reviews)

By IBM

891 Interested

Highlights : About IBM Case Manager

Real-time access to documents and data

Content and process management

Extract critical insight from structured and unstructured in

Automatic, manual and user-created case tasks

About IBM Case Manager

IBM Case Manager is a platform that helps users to bring focus to the chaos of content and make more accurate decisions by determining which parts of the workflow need to be completed on a case-by-case basis. Business users can extract more value and critical insight from structured and unstructured content using dynamic and flexible methods. IBM Case Manager provides an array of solutions for banking, insurance, healthcare, government and many other industries. With IBM Case Manager, business users will have the right tools to gather content, identify dynamic trends, and apply analytics with a 360-degree view of case information, whether on premises or in the cloud. The solution provides flexible workflow controls and dashboards as well as collaboration tools for internal and external workers. IBM Case Manager encompasses various forms of data including documents, social media, video, audio, images and GPS. Users can take advantage of IBM Case Manager’s rich set of tools for administration, template management, importing and exporting, as well as transferring case solutions among various environments. Business analysts can create case solutions such as claim processing, loan processing or complaint management. Case workers can monitor their in-baskets for outstanding work, as well as browse and search cases.

Specifications

Business Size

Enterprise

Customization

Yes

Deployments

Premise, Cloud, Open API

Language Support

English,German,Spanish,French,Italian,Portuguese,Chinese

Platforms

Product Details

Features

Real-time access to documents and data

Content and process management

Support ad hoc processes

Extract critical insight from structured and unstructured in

Management dashboard

Email collection

File plans for storing content

Content lifecycle management

Automatic, manual and user-created case tasks

Precondition checker

Design and deploy solutions

Complaint management

Social media integration

Video, audio, images, GPS

Pre-built accelerators

Benefits

IBM Case Manager enables users to deploy case solutions that model real-world business solutions in any industry.

IBM Case Manager’s interface can be easily configured based on user roles and customized to specific needs.

IBM Lotus Sametime Entry seamlessly integrates with the IBM Case Manager client and enables users to use instant messaging.

An embedded rules engine allows business analysts to add decision-making logic to a case solution directly within the builder tool.

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