Highlights : About Hubert
Custom Survey URLs
Data Analysis Tools
Site Intercept Survey
Question Branching
Product Details
Features
Custom Survey URLs
Skip Logic
Data Analysis Tools
Mobile Survey
Question Branching
Site Intercept Survey
Benefits
Conversational Interface
Because Hubert seeks to give its users the feedback they need to move forward, a benefit of the platform is that it replaces traditional surveys with a conversation interface. In so doing, Hubert is able to have more insightful conversations and a higher response rate compared to pen and paper feedback forms, which have been found to cause survey fatigue.
Quantitative and Qualitative Capabilities
Being able to hold conversations may be significant but not if there is a limited number of respondents. To address this problem, Hubert is capable of combining the importance of both quantitative and qualitative data. It achieves this by being able to hold conversations on a large and quantifiable scale while also providing qualitative insights.
Intelligent and Probing Follow-Up Questions
The feedback that Hubert receives and analyzes is further enriched throughout the conversation it conducts with a respondent. Hubert is equipped with the ability to ask intelligent and probing follow-up questions to eliminate vague and surface-level information and uncover deeper insights.
Open-Ended Questions and Scale Responses Support
While Hubert is fully capable of conducting scale-based surveys, it can also conduct the conversation with open-ended questions. This feature entices respondents to answer questions on their own terms instead of suffering throughout the process because of survey fatigue and limiting questions. Through its ability to flexibly respond depending on the conversation, Hubert attempts to not only maintain the conversation but also to collect information beyond the domains dictated by a survey creator.
Real-Time Solutions
To further emphasize the importance of the respondents’ feedback, Hubert is capable of handling automated workflows that can be used to send issues to the relevant personnel or to create a task that would allow it to send a follow-up on the resolution. Respondents would then receive a direct resolution thereby instilling a sense of importance and effectively ending the feedback loop.
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