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Huawei eSpace Contact Center Software

Name: Huawei eSpace Contact Center Software
Rating: 4.5 (2 reviews)

By Huawei Technologies

1297 Interested

Highlights : About Huawei eSpace Contact Center Software

Management platform

IP technology

Graphical monitoring

Reporting

Video IVR (Interactive voice response)

Virtual meetings

Desktop sharing

Mobile integration

About Huawei eSpace Contact Center Software

Huawei eSpace Contact Center is customizable and adaptable to specific business needs. It is built for effective customer service and marketing with the objective of bridging communication between enterprises and customers.

Specifications

Business Size

Enterprise

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Video IVR (Interactive voice response)

Virtual meetings

Desktop sharing

Mobile integration

Computer Telephony Integration (CTI)

Voice recording

Screen record

Voice terminal

Multiple media channels

Fax, email

Social media integration

Contacts Routing Server (CRS)

Browser/Server (B/S)

Real-time monitoring

Inspection system

Outbound calling system

Multi-layered platform

Third-party development

Service integration

Customization

Agent scoring

Custom and intelligent reports

Contacts Routing Server (CRS)

Internet Contact Service (ICS)

Proactive Outbound Platform (POP)

Automated Experience Portal (AEP)

ICS supports multiple media channel access

Voice conference

Benefits

Multi-party collaboration with voice conferencing

eSpace Contact Center enables multi-party collaboration with voice conferencing, and any member can interact as an agent; professional experts and colleagues collaborate or can interact as agents.

Management personnel

Management personnel can conveniently monitor the contact center’s operational status in real-time which includes inspection, recording and scoring functions

Open, multi-layered platform with interfaces

eSpace Contact Center is an open, multi-layered platform with interfaces for third-party development, service integration, and system customization.

Contacts Routing Server (CRS) uniformly routes

The Contacts Routing Server (CRS) uniformly routes and allocates requests from multimedia channels to the most appropriate agent or Interactive Voice Recognition (IVR) flow.

Utilizes a comprehensive report platform

eSpace Contact Center utilizes a comprehensive report platform with built-in / third-party tools for custom reports and statistics that can be displayed in tables or charts.

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