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HP Service Manager

Name: HP Service Manager
Rating: 4.5 (2 reviews)

By Hewlett Packard Enterprise

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Highlights : About HP Service Manager

Incident Management

Service Catalog

Service Reporting

About HP Service Manager

HPE Service Manager is a cloud-based help desk management solution that helps businesses handle change and incident management. It is also available for on-premise deployment. Key features include IT processes (incident, problem, change, request and knowledge management) consolidation, Big data intelligence, automated change management and more. HPE Service Manager uses codeless configuration to streamline customization and manage future upgrades. Users can also access service desk functions like knowledge search, self-ticketing and collaboration remotely via mobile devices. The solution also provides a self-service portal for managing service-desk load and allows users to customize or build their own IT process workflows.

Specifications

Business Size

Enterprise

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Service Reporting

Service Catalog

Self Service Portal

Knowledge Management

Incident Management

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