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Hormiga by Applicat

Name: Hormiga by Applicat
Rating: 4.5 (2 reviews)

By Applicat Technologies Ltd.

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Highlights : About Hormiga by Applicat

IF IT’S MEASURABLE, YOU CAN IMPROVE IT.

Transforming any invisible workplace into a transparent arena, Granular Activity Recognition generates a detailed analysis of work patterns and productivity rates of each worker. Managers can accurately evaluate performances and identify high-performers, while also detecting inefficiencies, thereby increasing profitability across the company.

HARNESS FIELD-WISDOM TO GROW YOUR BOTTOM LINE.

Generating optimized daily routes powered by accumulated workforce knowledge, Hormiga optimizes workforce efficiency and reduces operational costs. Using optimized routes, real-time forecasts, and dynamic timelines, employees manage their busy schedules far more efficiently, thereby increasing productivity and cutting travel time and costs.

HAPPY CUSTOMERS, MORE BUSINESS.

Hormiga’s state-of-the-art mobile workforce tools help build professional workforce teams, by providing field workers with up-to-date information about each work order, product and customer. Arriving promptly at their destinations and solving problems quickly and accurately, employees increase first-time-fix-rates and reduce visit durations, enhancing customer satisfaction and loyalty.

SHARE THE TREASURE OF KNOWLEDGE.

Hormiga helps organizations to retain and harness a vast amount of collaborative professional knowledge, saving time and enhancing customer service. Insights and technical tips written by field personnel are added automatically to a perpetually-growing knowledge-base, heightening professional skills, while stimulating high performance among work teams who share an esprit de corps.

About Hormiga by Applicat

Hormiga is a cloud-based field service solution offering a suite of features including GPS Tracking, Work Order Management, Scheduling and Dispatch and more. The solution provides an app called “BrightWorker” that offers real-time updates, automated timelines, alerts, forecasts and more. The dashboard shows, which workers are working, on break, idle, or traveling to a job, so managers can identify their top performers and reward punctuality and efficiency. The app offers a color-coded planning tool that contains the finished work orders with respective durations and statuses. The tool also presents estimated time of arrival and travel distances to upcoming work orders. Hormiga utilizes a feature called Granular Activity Recognition, which regularly produces report analysis of employee productivity and work patterns. This feature helps employers identify the need for improvement. Plumbers, electricians and pest control companies use Hormiga. Other features include professional collaboration, inventory management, asset management and market intelligence.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Scheduling and Dispatching: Instant dispatching, maximum accuracy

Hormiga’s easy to-use drag and drop interface for WO scheduling and dispatching provides real-time visibility of all WO statuses, history and locations, enabling dispatchers to assign tasks faster than ever. With the ability to respond quickly to sudden changes, dispatchers identify immediately the person with the right skills who is predicted to arrive fastest at the required destination. Saving valuable time, Hormiga eliminates lost WOs, alerting in the event of a scheduling error, thus maximizing the efficiency of each day.

Inventory Management : Accurate stock levels optimize time and resources

It is essential for organizations that provide field service and manage a vast number of items and parts to know exactly which parts were used by each field worker, when, and for which task and customer. Accurate inventory management ensures high FTFRs, reduces costs, while also preventing unsupervised inventory usage and unforeseen waste.

Sales and market intelligence : Untapped source of revenue

Hormiga leverages the opportunity of a field rep meeting face-to-face with customers, to suggestively sell a variety of add-on products, renew a service agreement, or upgrade a device to a newer model.

Proof-of-Delivery and logistics enhancers : Signed, sealed, delivered!

Hormiga supports logistics and distribution companies including delivery and freight functionalities, providing field personnel with the most advanced proof-of-delivery capabilities and cutting-edge mobile tools.

Asset management : Because every piece of information Counts

A full history of every asset, corresponding WOs and warranties is accessible by all workers, including every task performed on each asset, enabling organizations to track their workforce activities closely, and provide far better and faster customer service.

Delivery and Courier Add-ons : Right first time, every time.

Aimed at positioning couriers and delivery companies ahead of their competitors by ensuring the most productive day each day, Hormiga supports any number of pickups and deliveries, bulk shipments and all tasks that require Cash on Delivery (COD) support.

Benefits

Optimize productivity by enhancing field workforce performance

Improve monitoring and management by increasing visibility

Increase customer satisfaction

Keep and harness collaborative knowledge

Reduce unnecessary costs across the company

Boost sales revenues by leveraging new business

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