Hiver helps teams manage their customer support and internal communication from Gmail. The solution caters to industries such as software, real estate, manufacturing and advertising. Key features include multiple shared inbox management, automations, reporting and email templates.
Hiver turns emails received in a shared inbox into tasks and allows users to assign them to team members. Users can also send automatic responses to emails using configurable templates. The notes feature allows users to communicate internally around emails and reduces email clutter. The solution also provides analytics to help users track individual and team performance.
Task automation features include automatic email assignments and email archiving. Additionally, Hiver allows users to schedule emails that can be sent at specific dates and times. The solution offers integrations with Zapier, Slack and Salesforce.
Hiver helps teams manage their customer support and internal communication from Gmail. The solution caters to industries such as software, real estate, manufacturing and advertising. Key features include multiple shared inbox management, automations, reporting and email templates.
Hiver turns emails received in a shared inbox into tasks and allows users to assign them to team members. Users can also send automatic responses to emails using configurable templates. The notes feature allows users to communicate internally around emails and reduces email clutter. The solution also provides analytics to help users track individual and team performance.
Task automation features include automatic email assignments and email archiving. Additionally, Hiver allows users to schedule emails that can be sent at specific dates and times. The solution offers integrations with Zapier, Slack and Salesforce.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Email reminders and snooze
Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
Interaction Tracking
Service Level Agreement (SLA) Management
Ticket Management
Collaborative inbox for teams
Shared Mailboxes
Saas helpdesk software
Email Delegation for Gmail
Share Emails in Gmail
Shared Gmail Labels
Email notes for Gmail
Benefits
Corporate tool
Hiver is a corporate tool that makes collaboration simple and powerful without having them shell out tons of money for a an out of the box software or a custom system. With just a Gmail account, companies can perform top class customer support, manage and run their daily operations, hire teams and individuals and manage tasks right from the familiar interface of their Gmail inbox.
Access and manage shared inboxes
With Hiver, you can access and manage shared inboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy. From your shared inbox, you can instantly view all your emails, assign tasks to your team members, monitor their progress, and mark the emails done once they are resolved.
Communication and collaboration speeds up the delivery of customer service
Communication and collaboration speeds up the delivery of customer service as Hiver allows users to write notes on email conversations. With shared notes, team members can provide ideas, suggestions, and additional details to help employees accomplish their tasks effectively and easily. You can also speed up things with reusable email templates that you can also share with the rest of your teams. Write them once and they are good to go for reuse.
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