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Heymarket

Name: Heymarket
Rating: 4.5 (2 reviews)

By Heymarket

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Highlights : About Heymarket

Shared inbox

Private comments

Custom fields

Website chat

About Heymarket

Heymarket is a cloud-based SMS marketing tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are available for iPhone, Android and desktop web browsers. Multiple team members can share a single phone number for text messaging. Users can send and reply to texts from landline, toll-free and VoIP numbers. Messages can include photos, text, and information about contacts such as first names, and users can also schedule meetings and set follow-up reminders. A series of messages can be sent to customers on a set schedule or triggered as part of welcome campaigns, feedback campaign and more. Teams can share contacts, notes, lists and message templates. Chats can also be exported, saved and searched later.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Shared inbox

Private comments

Lists

Custom fields

Website chat

Typing indicators

Campaigns

Scheduled messages

Signatures

Reporting

Benefits

Powerful customizations

HeyMarket presents the best way to send personalized business text messages. It provides messaging templates that can be customized with personal messages, photos, and names. These templates are reusable and are built to help organizations send consistent replies to contractors, customers, and employees. It permits each team member to accompany each message with their own signature.

Send and reply to messages anywhere anytime

In addition, HeyMarket allows teams to collaborate anywhere, anytime thanks to the web and mobile applications. With the Android and iOS applications, teams can easily send and reply to text and Facebook messages regardless of the time and where they are. This ensures that the entire team is in sync and every member is updated on the happenings. Better still, websites can incorporate a customizable widget to intercept inbound SMS. The messages are then sent to the shared inbox where team members can respond to each, promptly.

Detailed reporting

HeyMarket provides detailed messages, templates, and chat reports. The platform dissects agent’s productivity as well as all messaging activities. It delivers insights that help managers identify the most commonly used SMS templates, time-consuming chats, and member in need of extra training. These metrics make it easy to improve resolution and response times.

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