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Helprace

Name: Helprace
Rating: 4.5 (2 reviews)

By Helprace

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Highlights : About Helprace

Workflows, shortcuts, tags, ticket assignment

Collaborate with private notes, macros, other staff members

Multiple categories, search suggestions, related articles

Track customer activity in community

Contextual search & search suggestions

Portal and ticket activity logging

About Helprace

Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback portal. Helprace lets users organize interactions with customers and address customer feedback and questions. The solution provides customers with different reports based on response time, resolution time and customer feedback.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Portal and ticket activity logging

Ticket, user portal content categorizing

Support ticket tracking

Ticket assignment system

Email templates

Customizable email templates

Real time data

Ratings & reviews

Customer accounts

Customer experience management

Customizable reporting

Surveys & feedback

Document Storage

Anti spam system

Real time notifications

Customizable branding

Public, private or staff-only, SSO

HIPAA compliance

Single sign on

Auto-responders

Benefits

Full help desk functionality

Set case rules, workflows, saved actions, manage user contact cards and analyze reports on help desk activity. Looks like email to customers.

Email integration

Integrate Helprace help desk with existing email providers. Email client with "#" commands. Set up a custom email address.

Feedback system

The Helprace feedback community and tab lets users share feedback in 4 ways: ask a question, share an idea, report a problem, give praise. Disable what isn't needed.

Build a FAQ

Build a Question-Answer site and get customers to participate. Mark replies as best, set categories, customize voting. Agents collision detection and the ability to save drafts.

Self-service knowledge base

Helprace indexes all knowledge base articles in search results. Articles support rich text, media. Build a public, private or staff-only knowledge base.

Customer community

Customers can participate in a community to help one-another or interact with the user's brand. Improve SEO and draw traffic to the site. Community activity is fully integrated with the help desk.

Powerful search engine

Helprace uses contextual search and suggestions that appear as users type in their query. Search suggestions minimize duplicate tickets, questions, feedback or bug reports.

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