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Helppeople Cloud

Name: Helppeople Cloud
Rating: 4.5 (2 reviews)

By helppeople Cloud

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Highlights : About Helppeople Cloud

Asset Tracking

Audit Management

Contract/License Management

IT Asset Management

Knowledge Base Management

Macros/Templated Responses

About Helppeople Cloud

helppeople Cloud is a helpdesk solution which allows businesses of all sizes to manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, multi-device access and self-service portals. helppeople Cloud comes with asset management functionality, which enables managers to track assets within their organization. Features include alerts, document storage, multi-channel communication, network monitoring, ticket tracking, and more. helppeople Cloud allows users to handle available inventory, asset movement, as well as predictive maintenance. The ticket management module lets administrators create custom forms for issues, products or departments and segment information based on various criteria such as areas served, technical details, and more.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Asset Tracking

Audit Management

Automated Routing

Contract/License Management

IT Asset Management

Interaction Tracking

Knowledge Base Management

Knowledge Management

License Management

Macros/Templated Responses

Network Monitoring

Real-time Chat

Remote Access/Control

Reporting/Analytics

Service Level Agreement (SLA) Management

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