Highlights : About HelpOnClick Help Desk
Product Details
Features
Customizable style (HTML & CSS)
Comments on tickets that are only visible to operators
Can be extended with a number of widgets
Create your own escalation and ticket reviewing processes
Use a free website.helponclick.com domain or your own domain
Customer accounts
Classifications and filters for tickets
Tickets can be created by web or via email
Automated business rules and escalation rules
Position of a ticket is saved until a staff reply is sent
Advanced ticket search
SLA support
Bulk actions
Knowlwdgebase articles for customers and internal use
Customizable ticket statuses
KB: in-depth multi level categories
Spot the currently viewed tickets, see drafts in real time
KB: glossary and word index
Communicate between operators
Reports: operators' performance, customer satisfaction, SLA
Recommended Product
Social Media Premium Package
Features: 30 High Quality Postings 3 Social Media Platform
Website Design Standard Package
Features: Linking 30 to 50 static pages. Call to Action feature.
Diginyze Standard Cloud
Features: Upto 500 products Listing 24/7 Chat BOT support.
ECommerce SEO Gold Package
Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results
SEO Advance Package
Features: Upto 200 Keyword Optimization ROI-Driven SEO
