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HelpOnClick

Name: HelpOnClick
Rating: 4.5 (2 reviews)

By HelpOnClick

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Highlights : About HelpOnClick

Real time chat with your website visitors

Use canned messages for repetitive responses

Virtual Assistant option included

Chat between operators, transfer chat to another operator

Upload your own icon or choose one from default icons

Sound alert whenever a visitor has entered to chat

About HelpOnClick

HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers HelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.

Specifications

Business Size

Small, Mid-Market, Enterprise, Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Use real pictures of your operators

Searchable transcript history

Customizable pre-chat fields

Leave a message option, redirect or hide widget when offline

Copy & paste HTML code. One time set up

Sound alert whenever a visitor has entered to chat

Upload your own icon or choose one from default icons

Chat between operators, transfer chat to another operator

Virtual Assistant option included

Use canned messages for repetitive responses

See what the visitors are typing before they submit it

Real time chat with your website visitors

Supervision mode for administrators

File transfer, available for operators and visitors

Customizable sounds

Eye-catchers

Integrations w/major CMS, E-commerce, Help desk, CRM systems

Run multiple chats simultaneously

Facebook chat application for business pages

Access from PC, Mac, Tablets, Smartphones, even SMS

Benefits

HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.

Real-time chatting to you website and Facebook page visitors.

Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS.

Advanced statistics and reporting.

eb, desktop & mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options.

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