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Helpmonks

Name: Helpmonks
Rating: 4.5 (2 reviews)

By Helpmonks

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Highlights : About Helpmonks

Customer relation management

Custom SMTP settings

Embedded notes

About Helpmonks

Helpmonks is a collaborative inbox solution designed for teams that need to keep their email communication organized. This solution offers users a range of features including email management, CRM capabilities, and automated emails. The email management feature organizes emails by prioritizing them by assigning them to team members, closing completed inquiries, and archiving important conversations. The Helpmonks CRM software helps transform the team’s email inbox into a sales tool without using any additional software or using another customer relationship management system. Users can also see a complete customer history in one place. Helpmonks automated email marketing solution helps users reach more customers, sell more products, and build long-lasting relationships. Users can also assign an email to team members who can then send a reply easily. Users can also use workflows and assign emails to designated team members, label them or automatically send a response back. This solution comes with plug-ins and integrations including LiveChat, Trello, Custom Fields, and other Custom Application Apps. It also works with email service providers like Office 365 and Google Apps.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Attachments & inline images

Bulk actions

CRM & automated marketing tools

Collision detection & mentions

Company records

Custom SMTP settings

Customer contacts

Customer history

Customer management

Customer relation management

Email commands

Embedded notes

Forward emails

Labels

Link conversations

Mailbox permissions

Benefits

• The built-in customer management tool keeps track of customers, SLAs, and companies.

• Shared inbox capabilities help the whole team collaborate and work together and close more deals without extra effort.

• All inboxes are available in a single location, allowing users to gain valuable insight into email communications and also gain transparency.

• Keeps relevant information within the email until the user replies, such as in notes.

• Allows users to update conversations directly from the inbox and execute commands by replying to emails.

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