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Helpjuice

Name: Helpjuice
Rating: 4.5 (2 reviews)

By Helpjuice

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Highlights : About Helpjuice

Cataloging/Categorization

Collaboration

Full Text Search

Self Service Portal

Knowledge Base Management

Content Management

About Helpjuice

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Cataloging/Categorization

Content Management

Knowledge Base Management

Collaboration

Full Text Search

Self Service Portal

Visual analytics

Tags & keywords

Set user permissions

Self-learning

Full text search

Document management

Dashboard

Custom branding

Benefits

Assign different access levels

You can assign different access levels such as staff only, URL-based, specific users, and public. Members can group the content in the knowledge base and set the order of presentation to users. The system provides analytics features to filter data and enhance customer support. Sophisticated analytics tools including visual analytics help to derive actionable data and insights.

To reduce support expenses

Financial services companies, educational institutions, and other businesses can use the product to create and maintain a centralized repository of useful content. The platform helps companies to reduce support expenses as customers will be able to resolve many issues on their own using the knowledge base. Helpjuice supports content grouping and document tagging functions that help to enhance findability and user experience.

Robust customization controls and tools

The app is suitable for remote teams and offers features such as styling tools, customization, performance tracking, and user access controls. The simple and easy to use interface allows you to navigate and go where you want with a few clicks. Smart instant search knows what you’re looking for, before you’re done typing. Advanced analytics filter and show you data that is useful and help you enhance your support. Robust customization controls and tools help you to provide your knowledge base with the look and feel of your company.

Perfect customized knowledge base

Helpjuice is suitable for remote teams as you can invite others to work with you, set their permission, and monitor their contributions to learn who are the top contributors to the knowledge base and why. The vendor’s customer support reps will help you create the perfect customized knowledge base for your needs. You can easily create your knowledge base in minutes and decide what goes public and what stays internal with a few clicks without needing coding skills.

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