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HelpDesk

Name: HelpDesk
Rating: 4.5 (2 reviews)

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Highlights : About HelpDesk

Task Management

Recurring Issues

Issue Scheduling

Issue Auditing

Escalation Management

Assignment Management

About HelpDesk

HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedbacks and surveys. HelpDesk includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and ratings. Additionally, it allows users to add chat widget to website and filter tickets basis agents, dates, ratings and more.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Assignment Management

Workflow Management

Self Service Portal

Surveys & Feedback

Email Management

Survey Management

Quality Assurance Management

Issue Tracking

Forms Management

Feedback Management

Customer Complaint Tracking

Case Management

Complaint Classification

Ticket Management

Multi-Channel Communication

Email Integration

Customizable Branding

Automated Routing

Alerts / Escalation

Recurring Issues

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