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HelpCrunch Software

Name: HelpCrunch Software
Rating: 4.5 (2 reviews)

By HelpCrunch Corporation

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Highlights : About HelpCrunch Software

Activity monitoring

Auto-responders

Automatic device recognition

Automatic notifications

Multi-channel communication

Software development kit

About HelpCrunch Software

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business. Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers. Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns. The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Activity monitoring

Auto-responders

Automatic device recognition

Automatic notifications

Behavior tracking

Built-in database

Campaign management

Chat functionality

Chat widget customization

Client website integration

Communication management

Customizable fields

Email notifications

Email alerts

Email tracking

Event Triggered Actions

Multi-channel communication

Multi-channel marketing

Real time monitoring

Software development kit

Support ticket tracking

eCommerce integration

Benefits

Live chat

use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive pre-chat/offline form.

In-app messenger

work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

Email marketing automation

use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

Help desk

manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively

Mobile apps

serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).

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