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Help Sumo
Help Sumo

Help Sumo

By Help Sumo

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Highlights : About Help Sumo

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Alerts / Escalation

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Document Storage

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Knowledge Base Management

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Real-time Chat

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Self Service Portal

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Ticket Management

About Help Sumo

Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement (SLA) policy management. Help Sumo’s email ticketing module allows users to reply, change, print and resolve multiple emails at once with triaging and mass action features. Email merging, cloning, splitting and smoothing are also offered. Emails are automatically monitored to determine ticket frequency and question type, which can help users to develop a knowledge base.

Specifications

  Business Size
Small, Mid-Market, Enterprise, Startup
  Deployments
Cloud
  Language Support
English
  Platforms

Product Details

Features

Ticket Management

Self Service Portal

Knowledge Base Management

Document Storage

Alerts / Escalation

Real-time Chat

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