HEAT Software is an IT help desk solution with on-premise, cloud-based and mobile options. The system integrates service management with client management, in a both cloud and server-based environment. HEAT can support any type of help desk or contact center with voice-enabled solutions by combining common phone technology with the service desk application. Managers can monitor employee productivity with centralized reporting and more than 200 templates.
HEAT Software is an IT help desk solution with on-premise, cloud-based and mobile options. The system integrates service management with client management, in a both cloud and server-based environment. HEAT can support any type of help desk or contact center with voice-enabled solutions by combining common phone technology with the service desk application. Managers can monitor employee productivity with centralized reporting and more than 200 templates.
Specifications
Business Size
Startup
Deployments
Premise, Cloud
Language Support
English
Platforms
Product Details
Features
Service Desk Application
Employee productivity
Centralized reporting
Knowledge management
Communication management
Customer service and support
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