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HappyFox

Name: HappyFox
Rating: 4.5 (2 reviews)

By HappyFox

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Highlights : About HappyFox

Service Level Agreement (SLA) Management

Real-time Chat

Multi-Channel Communication

Interaction Tracking

Email Integration

Customizable Branding

About HappyFox

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Alerts / Escalation

Automated Routing

Document Storage

IT Asset Management

Knowledge Base Management

Self Service Portal

Ticket Management

Service Level Agreement (SLA) Management

Real-time Chat

Multi-Channel Communication

Interaction Tracking

Email Integration

Customizable Branding

Call Scripting

Inbound Call Center

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