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Halp

Name: Halp
Rating: 4.5 (2 reviews)

By Halp

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Highlights : About Halp

Customer Data Management

IT Asset Management

Mobile Ticketing

Reporting/Analytics

Onsite Ticketing

About Halp

Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface. Halp’s web view allows teams to manage tickets, build custom forms, automate redundant requests, and track your team’s overall performance. Companies using Halp get faster response times, more productive teams, and happier employees.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Customer Data Management

IT Asset Management

Knowledge Base

Mobile Ticketing

Online Ticketing

Onsite Ticketing

Reporting/Analytics

Features

Customer Data Management

IT Asset Management

Knowledge Base

Mobile Ticketing

Online Ticketing

Onsite Ticketing

Reporting/Analytics

Benefits

Halp automates ticketing workflows by recognizing an emoji and command in Slack.

Improve reporting by quickly creating tickets in Slack.

Ticket updates are synced with real-time Slack interface.

Quickly assign tickets to appropriate teams and channels.

Customize Halp settings according to team preferences.

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