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GroupLink

Name: GroupLink
Rating: 4.5 (2 reviews)

By GroupLink

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Highlights : About GroupLink

Automated Routing

Document Storage

IT Asset Management

Knowledge Base Management

Network Monitoring

Self Service Portal

About GroupLink

everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration. everything HelpDesk’s email and calendar integration feature allows users to schedule appointments, tasks and events on platforms like Microsoft Outlook, GroupWise and SMTP.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Self Service Portal

Ticket Management

Knowledge Base Management

IT Asset Management

Document Storage

Automated Routing

Service Level Agreement (SLA) Management

Multi-Channel Communication

Interaction Tracking

Email Integration

Customizable Branding

Alerts / Escalation

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