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Gorgias

Name: Gorgias
Rating: 4.5 (2 reviews)

By Gorgias

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Highlights : About Gorgias

Automated Routing

IT Asset Management

Interaction Tracking

Remote Access/Control

Reporting/Analytics

Workflow Configuration

About Gorgias

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service. The cloud-based helpdesk solution aids customer service teams in resolving issues by connecting with third party eCommerce platforms, including Shopify, and pulling data on orders, payments, refunds, and more. It also integrates with various support platforms including Facebook, Twitter, Outlook, Live Chat, and more so that customer queries from multiple channels can be aggregated and managed in one place.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automated Routing

IT Asset Management

Interaction Tracking

Macros/Templated Responses

Network Monitoring

Real-time Chat

Remote Access/Control

Reporting/Analytics

Workflow Configuration

Benefits

Edit/refund orders, cancel subscriptions, award loyalty points, and more with one click.

See support requests from email, live chat, phone, and social media in one place.

Cut response time with templates, automations, and powerful rules.

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