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Gainsight

Name: Gainsight
Rating: 4.5 (2 reviews)

By Gainsight

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Highlights : About Gainsight

Survey Management

Activity Management

Feedback Management

Affiliate Management

Transaction management

Customer Activity Tracking

About Gainsight

Gainsight is a top-rated customer success platform that helps organizations to grow with true insight into customer data. It offers different applications to gather insights, monitor feedback, engage with customers, collaborate with your team and deliver outcomes. With Gainsight, you’ll convert your customers into your business growth factor. Customers build a database with every activity they perform over the web. Gainsight helps you collect this data and offers a holistic view to monitor the customer behavior and improve your business. With interacting surveys you can get a clear view of your customer’s expectations, which will help you cater them in a better way. It enhances the engagement of your customers with your business via short and compelling videos. With the collaboration tool you can share client’s updates with every team member to make sure they can serve any customer. You can upgrade your customer’s satisfaction by delivering them outcomes they demand

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Event Calendar

Survey Management

360 Degree Feedback

Analytics

Customer Activity Tracking

Feedback Collection

Feedback Management

Transaction management

Member Portal

Call Reporting

Activity Management

Affiliate Management

Corporate Memberships

Department management

Complaint Monitoring

Benefits

Use color-coded, interactive customer health scorecards to monitor quantitive and qualitative signals to ensure retention and drive growth.

Gather data from multiple sources to create a 360 degree profile of each customer.

Monitor usage of your product or service at user or account level and let real-time behavior data drive customer success interactions.

Set up triggered lifecycle rules to automate actions such as emails and QBRs to send the right message to the right person at the right time.

identify power users and at-risk users to spot missing opportunities and understand your product's key performance indicators.

Use sponsor tracking, customer messaging, and NPS surveys to engage your customers at every stage of the customer journey.

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