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Fuze

Name: Fuze
Rating: 4.5 (2 reviews)

By Fuze

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Highlights : About Fuze

Fuze data

Global scale and delivery

Unified communication

About Fuze

Licensed or hosted software solution providing multi-channel support to customers, partners, staff and other stakeholders across your organization's entire ecosystem. Customer care is just the beginning. Comprehensive and modular software suite only requiring a web browser. Term agreements available, but month-to-month also welcome. Modules include: knowledge base, case mgmt., contact mgmt, feedback mgmt., chat, 2-way secure communications, community answers, community ideas, community conversations and knowledge packs. Customer say that Fuze Suite is much easier to use and administer than competing solutions from RightNow, Parature and others. Seamless integration with Web sites and limitless integration possibilities using FuzeDigital Web services. Enterprise grade with usage based pricing that makes it affordable by any sized organization.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Reimagined user experience

Enterprise security

Unified communication

Collaboration

Insights

Car mode

Fuze data

Presentation-mode

Two-way audio and video

Global scale and delivery

In-region expertise

Cloud readiness

Benefits

Fuze is an enterprise-grade communication platform that inspires tomorrow’s workplace, today.

The software blends messaging, voice, video, and content collaboration across a distinct interface to deliver the highest level of reliability, quality, and analytics demanded by modern business. It propels your unified communication to a greater height with a reimagined user experience that makes life easy for IT administrators and business users.

Additionally, the Fuze Web helps you to leverage an invaluable experience at the convenience of your browser.

The module facilitates a rich voice conferencing, modern group messaging, and video experience that quashes the hurdles experienced by orthodox web collaboration tools. With a simple click on a link, your guests are introduced to the Fuze meeting without the need for any plugins or application download.

On top of that, all your business communications are protected via stringent security measures and data privacy.

It doesn’t matter where the communications take place; Fuze encrypts every facet to seal all the loopholes for data assailants. Moreover, the platform’s IT operational and security controls are audited annually via an independent firm. This ensures all its systems are HIPAA, SSAE16 SOC1 Type II, and SSAE16 SOC2 Type II compliance.

What’s more, Fuze has a scalable cloud architecture that features built-in redundancy.

This ensures the entire platform is scalable, secure, and more importantly reliable in the modern UCaaS industry. Its multi-data center architecture and geographically load balanced design guarantee 99.99% uptime and a consistent business continuity.

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