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Front

Name: Front
Rating: 4.5 (2 reviews)

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Highlights : About Front

Unified inbox

Multi-channel management

Real-time Analytics

Social Media Integration

Real-time notifications

Collaborative workspace

About Front

Front is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels such as email accounts, Facebook and Twitter, and helps users to automate communication workflows. When a message comes in to Front, users have the option to assign messages to specific team members, start internal discussions around messages within the application and sync work across other software such as Salesforce and Github. Users can also set up rules for automatic actions when messages meet certain conditions. Other features include reminders, response templates, the ability to follow conversations and real-time alerts when another user is responding to a message. Front also includes analytics and reporting tools that let users view metrics for categories such as inboxes, user activity, tags and customers.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Collaborative workspace

Activity audit and tracking

Rules-based workflow

Email tracking

Native iOS, Android Apps

Custom Integrations

Brainstorming

Calendar Management

Chat / Messaging

Real Time Editing

Video Conferencing

Email Archiving

Email Monitoring

Queue Manager

Response Management

Shared Inboxes

Signature Management

Automated Routing

Spam Blocker

Contract / SLA Management

Benefits

Real-time collision detection features

Real-time collision detection features help prevent situations in which more than one team member respond to the same conversation. Advanced analytics and complete visibility into team inboxes help in making better and more informed decisions. The reports, at the same time, can easily be exported for even deeper analysis of the information, which isn’t something most traditional email clients offer.

Managing all channels in one place

The native iOS and Android apps also come with all the features available on the web and desktop apps. Managing all channels in one place helps teams collaborate better and shorten response time while keeping replies in their proper context.

Best-in-breed features and analytic hacks

Next to the line of best-in-breed features and analytic hacks, the Front app also comes with an attractive pricing scheme. Its unified inbox will be accessible for as much as $19 per user/month for the Light Plan, an $29/$40 for the Premium and the Enterprise plan.

Friendly and knowledgeable team

Interested users can also subscribe for a no-commitment test drive of the system, or contact sales support for more details and setup assistant. The friendly and knowledgeable team will always be there to help you and to answer your questions.

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