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Freshdesk

Name: Freshdesk
Rating: 4.5 (2 reviews)

By Freshworks Inc

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Highlights : About Freshdesk

Dashboard

Feedback Management

Knowledge Management

Multi-Channel Data Collection

Appointment Management

Call Center Management

Email Management

Live Chat

Queue Management

Self Service Portal

Social Media Integration

Surveys & Feedback

Alerts / Escalation

Automated Routing

Customizable Branding

Email Integration

IT Asset Management

Interaction Tracking

Knowledge Base Management

Multi-Channel Communication

Network Monitoring

About Freshdesk

Freshdesk is a SaaS based customer support software designed to provide businesses of all sizes with the tools they need to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and more. A full-fledged cloud based customer support solution, and built with an emphasis on usability, Freshdesk offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents.Freshdesk offers four pricing plans: Sprout is ideal for small businesses, and is free forever for unlimited number of agents.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Intuitive

Freshdesk is refreshingly easy to use, and takes very little time to get started with - if you need something it's right there where you need it.

Integrated game mechanics

Turn every ticket into a chance for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc.

Affordable pricing

Freshdesk is free forever for three agents. Four other affordable plans for you to choose from as you grow.

Configurable and customizable

A gallery of themes to choose from to make your customers feel at home, and the ability to automate workflows and manage escalations

Great support

If you ever have a problem, you can write to us, send us a tweet or just call us.

Features

Knowledge Base Management

Multi-Channel Communication

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management

Customer Segmentation

Dashboard

Feedback Management

Knowledge Management

Multi-Channel Data Collection

Alerts / Escalation

Appointment Management

Call Center Management

Email Management

Knowledge Base

Live Chat

Queue Management

Self Service Portal

Social Media Integration

Surveys & Feedback

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