Freshchat is a cloud-based live messaging solution that helps sales and customer service teams engage with prospective buyers. The key features of the solution include automated messages, in-app campaigns, automated lead generation using chatbots and integrated customer self-service.
Freshchat offers a priority inbox that helps sales teams to manage and respond to customer inquiries. Additionally, FreshChat includes features like custom dashboard views for individual team members, widgets, team segmentation, client information and more.
The CRM autoload feature allows chatbots to automatically update leads into a database for sales teams. Users can also set up multilingual FAQs to help address customer queries. Assignment rules enable businesses to assign conversations to specific team members or groups based on pre-set conditions.
Freshchat is a cloud-based live messaging solution that helps sales and customer service teams engage with prospective buyers. The key features of the solution include automated messages, in-app campaigns, automated lead generation using chatbots and integrated customer self-service.
Freshchat offers a priority inbox that helps sales teams to manage and respond to customer inquiries. Additionally, FreshChat includes features like custom dashboard views for individual team members, widgets, team segmentation, client information and more.
The CRM autoload feature allows chatbots to automatically update leads into a database for sales teams. Users can also set up multilingual FAQs to help address customer queries. Assignment rules enable businesses to assign conversations to specific team members or groups based on pre-set conditions.
Specifications
Business Size
Mid-Market
Customization
Yes
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Social Media Integration
Co-Browsing
Knowledge Database
Visitor Tracking
Agent Scheduling
Customizable Branding
Automatic Greetings
Automatic Chat Translation
Assignment Management
Proactive Invitations
Real Time Monitoring
Personal Greetings
Benefits
Engage with website visitors with the right message at the right time, with triggered messages
Onboard news users, retain existing ones, and re-engage with expired ones with in-app campaign messages
Generate leads intelligently via the lead bot at all times, auto-upload leads on to your CRM and help team members focus on high impact conversations
Break the desktop shackles, talk to visitors from anywhere using the agent mobile app
Increase team productivity with assignment rules and IntelliAssign to help them reach their goals faster
Empower visitors to find solutions with an integrated self-service experience
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